Parent and visitor code of conduct

Parents’ and Visitors’ Code of Conduct
At Blessed Edward Oldcorne Catholic College we are very proud and fortunate to have a very
dedicated and supportive college community. At our college the staff, governors and parents alike,
all recognise that the education of our children is a partnership between all parties.
As a partnership we recognise the importance of solid working relationships to equip all of our
children with the necessary skills for adulthood. For these reasons we will continue to welcome and
encourage parents to participate fully in the life of our college.
The purpose of this policy is to provide a reminder to all parents and visitors to our college about the
expectations around the conduct of all parents and visitors connected to our college.
We understand that everyday frustrations can cause misunderstandings and have a negative impact
on our relationships. We believe it is essential that we all remain committed to resolving difficulties
in a constructive manner through open, positive dialogue.
Our college already has a Code of Conduct for all our staff and volunteers. This Code for Parents is
aimed at the wider college community so that we all share a common expectation and
understanding over behaviour. Whilst we appreciate that incidents are extremely rare, we feel it is
important to make clear the types of behaviour that we will may find unacceptable and what action
we might take in response.
Behaviour that will not be tolerated:
 Disruptive behaviour which interferes or threatens to interfere with any of the college’s
normal operation or activities anywhere on the college premises.
 Any inappropriate behaviour on the college premises.
 Using loud or offensive language.
 Threatening a member of staff, visitor, fellow parent or student.
 Damaging or destroying college property.
 Sending abusive or threatening emails, text/voicemail/phone messages or other written
communications (including via social media) to anyone within the college community.
 Defamatory, offensive or derogatory comments regarding the college or any of the
students/parents/staff/governors at the college on social media (See Appendix 1 for more
 The use of physical, verbal or written aggression towards another adult or child (This
includes physical punishment of a parent’s own child on college premises).
 Any language or actions which breach our commitment to Equality and Diversity, for
example, but not exclusively, sexist, racist or homophobic comments/actions. Smoking,
vaping, taking illegal drugs or consuming alcohol on college premises (Alcohol may only be
consumed during authorised events).
Should any of the above occur on college premises, or in connection with college, the college may
take legal advice and consider banning the offending adult from entering the college premises
What happens if someone ignores or breaks the Code?
In the event of any parent or visitor breaking this Code, then proportionate actions will be taken as
In cases where the unacceptable behaviour is considered to be a serious and potentially criminal
matter, the concerns will be referred to the Police. This will include any harassment , threats of
violence and actual violence to any child, staff or governor at the college. This could take the form
of insulting social media postings or any form of social media cyber bullying.
In more serious cases, a ban may be introduced without having to go through all of the above steps.
Site bans will normally be of limited duration in the first instance.
In cases where evidence suggests that behaviour would be tantamount to libel or slander, then the
college will refer the matter to its solicitor for further action. In cases where the Code of Conduct
has been broken but the breach was not libellous, slanderous or a criminal matter, then the college
will invite the parent to a meeting to try to resolve the issue. If the parent refuses to attend the
meeting then the college will write to the parent and ask them to stop the behaviour, advising that
failure to do so could result in a ban from the college premises.
This Code of Conduct does not prevent parents from raising a legitimate complaint.
In most cases we hope that all complaints and concerns can be resolved through open dialogue with
teachers or other members of staff as appropriate.
Where parents are not satisfied with responses that they receive they may then follow the
Complaints Procedure as laid out in our College Complaints Policy. This is available on the college’s
website or hard copy from the college office.
Appendix 1
Issues of conduct with the use of Social Media
Think before you post
We ask that social media, whether public or private, is not used to voice negative views about the
college, college staff, parents or students.
We take inappropriate use of social media by a parent to publicly humiliate or criticise another
parent, student or member of staff very seriously and will take action when appropriate.
If parents have any concerns about their children in relation to the college they should:

  1. Initially contact the child’s Tutor/Subject Teacher
  2. If the concern remains they should contact the Head of Year/Head of Department
  3. If the concern remains they should contact the Headteacher
  4. If still unresolved, contact the college governors through the Complaints Procedure
    Online activity which we consider inappropriate:
     Identifying or posting images/videos of students
     Abusive or personal comments about staff, students or other parents
     Bringing the college into disrepute
     Posting defamatory or libellous comments
     Emails circulated, or sent directly, with abusive or personal comments about staff or
     Using social media to publicly challenge college policies
     Using social media to discuss issues about individual children
     Threatening behaviour, such as verbally intimidating staff, or using bad language
     Breaching college security procedures
    We ask that all parents and visitors to our college who have arrived by car, park responsibly and
    safely at all times. The college has good relationships with local residents. Parents and visitors are
    required to park and drive with the needs of local residents in mind at all times. This includes actions
    such as not blocking drives, reversing into drives or parking on pavements. Parents and visitors who
    do not follow this request will be contacted by the college and depending on circumstances reported
    to the police.
    At our college we take our safeguarding responsibilities seriously and will deal with any reported
    incidents appropriately in line with the actions outlined above.